NVH earns Best Overall award - again

North Valley Hospital has once again

been recognized for its care of patients.

For the third year in a row, NVH has

received the Overall Best Performance award. The award honors

hospitals that demonstrate consistency of highly-rated experiences

by patients throughout the organization.

The award is based on the results of

the hospital’s 2010 patient surveys. The hospital uses Avatar

International patient satisfaction system to obtain detailed

information about the care of patients. The company recognizes its

top performing hospitals.

“The ongoing commitment to

patient-centered care through the teamwork of our staff is what

drives the many accolades that North Valley Hospital continues to

earn,” said Jason Spring, North Valley Hospital CEO. “We work very

hard to make our patients’ visits as safe and comfortable as

possible for both their physical and mental well-being and it’s

nice to know our patients recognize this.”

The Overall Best award is given

hospitals with the highest overall combined score for inpatient,

outpatient, emergency department and ambulatory surgery.

In addition to the Overall Best award,

NVH earned the Exceeding Patient Expectations Award for the eighth

consecutive year.

The patient survey acts like the

hospital’s report card with respect to how well it’s doing while

identifying opportunities for improvement. The hospital evaluation

measures patient expectations, processes and outcomes for the

department where patients were admitted.

Comments assist in efforts to improve

the hospital’s care.